"People are usually at the root of performance problems" -Barbara A. Scott People are the #1 reason for poor business performance. Sometimes the performance problem does not rest on the shoulders of the person experiencing or delivering the performance issue. The performance problem starts somewhere and with someone and that person or persons are somewhere up (or down) the supply chain or workflow. Unfortunately, people have a tendency to point fingers in the direction of som

Without a clear starting point, future state requirements and gap analysis, organizations waste valuable time on "shiney things" -Barbara A. Scott Organizations that resist seeking outside parties in support of assessments for their organization are missing out on three major benefits. Not only can they help you determine the feasibility of an intended effort, provide a baseline for improvement or enable readiness for change they do so much more. 1. Provides an objective per