March 24, 2016

 "People are usually at the root of performance problems" -Barbara A. Scott



People are the #1 reason for poor business performance.


Sometimes the performance problem does not rest on the shoulders of the person experiencing or delivering the performance issue. Th...

March 21, 2016

Without a clear starting point, future state requirements and gap analysis, organizations waste valuable time on "shiney things" -Barbara A. Scott


Organizations that resist seeking outside parties in support of assessments for their organization are missing out on thre...

February 21, 2016

A customer's journey provides the roadmap for the experience.

-Barbara A. Scott


As a provider of a service or a supplier of a product, the journey you bring your customers on, and the stories that you tell along that journey are key to the customer experience.  As you e...

February 15, 2016

All strategy requires change. Either you are changing from nothing to something, something to something else or something to nothing.

- Barbara A. Scott



Change is the vehicle for strategy. When changing an organizational strategy - the people in the vehicle and the pr...

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