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March 24, 2016
Barbara A. Scott
"People are usually at the root of performance problems" -Barbara A. Scott
People are the #1 reason for poor business performance.
Sometimes the performance problem does not rest on the shoulders of the person experiencing or delivering the performance issue. Th...
March 21, 2016
Without a clear starting point, future state requirements and gap analysis, organizations waste valuable time on "shiney things" -Barbara A. Scott
Organizations that resist seeking outside parties in support of assessments for their organization are missing out on thre...
February 21, 2016
A customer's journey provides the roadmap for the experience.
-Barbara A. Scott
As a provider of a service or a supplier of a product, the journey you bring your customers on, and the stories that you tell along that journey are key to the customer experience. As you e...
February 15, 2016
All strategy requires change. Either you are changing from nothing to something, something to something else or something to nothing.
- Barbara A. Scott
Change is the vehicle for strategy. When changing an organizational strategy - the people in the vehicle and the pr...
3 Reasons for 3rd Party Assessments
All Strategy Requires Change
#1 Reason for Poor Business Performance
3 Ways to Improve the Customer Experience
March 2016 (2)
February 2016 (2)
operational process improvement