March 24, 2016

 "People are usually at the root of performance problems" -Barbara A. Scott



People are the #1 reason for poor business performance.


Sometimes the performance problem does not rest on the shoulders of the person experiencing or delivering the performance issue. Th...

February 21, 2016

A customer's journey provides the roadmap for the experience.

-Barbara A. Scott


As a provider of a service or a supplier of a product, the journey you bring your customers on, and the stories that you tell along that journey are key to the customer experience.  As you e...

February 15, 2016

All strategy requires change. Either you are changing from nothing to something, something to something else or something to nothing.

- Barbara A. Scott



Change is the vehicle for strategy. When changing an organizational strategy - the people in the vehicle and the pr...

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#1 Reason for Poor Business Performance

March 24, 2016

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