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March 24, 2016
Barbara A. Scott
"People are usually at the root of performance problems" -Barbara A. Scott
People are the #1 reason for poor business performance.
Sometimes the performance problem does not rest on the shoulders of the person experiencing or delivering the performance issue. Th...
March 21, 2016
Without a clear starting point, future state requirements and gap analysis, organizations waste valuable time on "shiney things" -Barbara A. Scott
Organizations that resist seeking outside parties in support of assessments for their organization are missing out on thre...
February 21, 2016
A customer's journey provides the roadmap for the experience.
-Barbara A. Scott
As a provider of a service or a supplier of a product, the journey you bring your customers on, and the stories that you tell along that journey are key to the customer experience. As you e...
3 Reasons for 3rd Party Assessments
All Strategy Requires Change
February 15, 2016
#1 Reason for Poor Business Performance