March 24, 2016

 "People are usually at the root of performance problems" -Barbara A. Scott



People are the #1 reason for poor business performance.


Sometimes the performance problem does not rest on the shoulders of the person experiencing or delivering the performance issue. Th...

March 21, 2016

Without a clear starting point, future state requirements and gap analysis, organizations waste valuable time on "shiney things" -Barbara A. Scott


Organizations that resist seeking outside parties in support of assessments for their organization are missing out on thre...

February 21, 2016

A customer's journey provides the roadmap for the experience.

-Barbara A. Scott


As a provider of a service or a supplier of a product, the journey you bring your customers on, and the stories that you tell along that journey are key to the customer experience.  As you e...

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#1 Reason for Poor Business Performance

March 24, 2016

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